Professional Focus Transition

I'm now focusing on enterprise Zendesk implementations as a Zendesk Specialist at Ventrica.

While I'm no longer available for consulting services, I continue to share insights and expertise through my blog.

About This Transition

As of August 2025, I've joined Ventrica to focus on enterprise-level Zendesk implementations. This role allows me to work on larger, more complex customer experience challenges while continuing to develop expertise in the Zendesk ecosystem.

My blog at insights remains active with focus on:

Zendesk optimization techniques
Customer support automation
Process improvement strategies
Industry best practices