About

About Optegris

Specialists in automation and support solutions for professional service firms, HR teams, and e-commerce businesses.

Our Story

Optegris was founded in early 2025 by Phil Williams after years of witnessing the same frustrations across professional service firms and e-commerce businesses: talented teams bogged down by manual processes, scattered support systems, and repetitive administrative tasks that drained productivity and profits.

Having seen HR departments drowning in employee queries, client service teams juggling emails and spreadsheets, and e-commerce stores struggling with support backlogs, Phil recognized that these businesses needed specialized automation solutions - not generic tools, but systems designed specifically for how professional services and online retailers actually operate.

Today, Optegris focuses exclusively on these sectors, bringing deep expertise in the unique workflows, compliance requirements, and scaling challenges that define professional services and e-commerce operations.

Our Expertise

Professional Services

  • • Client onboarding and document management
  • • HR workflows and employee support systems
  • • Compliance tracking and reporting automation
  • • Internal request management and approval workflows

E-commerce & Retail

  • • Customer support automation and ticket management
  • • Order processing and fulfillment workflows
  • • Returns and refund process optimization
  • • Inventory management and supplier communications

Our Approach

Audit & Analyze

We map your current workflows, identify bottlenecks, and quantify the time and cost impact of manual processes.

Design & Build

We create custom automation solutions using proven tools like N8N, Zendesk, and Zapier, tailored to your industry.

Optimize & Support

We monitor performance, train your team, and continuously optimize your systems for maximum efficiency and ROI.

Our Commitment

At Optegris, we're committed to delivering measurable results: reducing your team's manual workload by 70%+, cutting support response times by 80%+, and saving our clients an average of £18k monthly through process optimization.

We don't just implement systems and disappear. We become your automation partner, working alongside your team to ensure every solution delivers real ROI and scales with your growth. Your success is our success.

Results We Deliver

70%+

Reduction in manual work

£18k

Average monthly savings

80%+

Faster response times

95%

Client satisfaction rate

Business Hours

Monday-Friday: 9am to 5pm

Saturday-Sunday: Closed

Optegris Ltd. registered in Scotland SC843008

Ready for Your Free Automation Audit?

Let's discuss how we can transform your professional service or e-commerce operations with proven automation solutions.

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