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The Hidden Cost of “Quick Fix” Support Metrics That’s Crushing Your Team’s Morale Most support leaders I meet are obsessing…

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Integrating AI-Powered Responses into Your Zendesk Workflow Your customer service team is drowning in tickets again. While they’re crafting thoughtful…

Measuring the ROI of Fractional Support Leadership Your customer success metrics are solid, but something feels off. Support tickets get…

Tips for Effective Integration of AI Agents, into Your Online Business You ever experience that moment when you onboard a…

Why Your Startup Needs a Custom AI Interface (And How to Build One Without Breaking the Bank) Introduction: The Growing…

Why a Fractional Head of Support Might Be the Smartest Move for Your Business As your business grows, customer support…